OUR GOAL
Our goal is to work as closely as possible with you, your family or your representatives in order to provide the best services to meet your end-of-life goals. We are here to assist patients and families dealing with the emotional distress of a life limiting illness.
Safe Side Hospice is a growing company dedicated to providing compassionate high quality hospice care. We will achieve this by recruiting professional, caring staff; encouraging our clients to become active participants in their care; and by creating an atmosphere of supportive leadership. We value strong, mutually beneficial relationships with our referral sources, employees, clients and their families and the community at large.
Our office is open to you 9:00 a.m. to 5:00 p.m. Monday to Friday. However, an on-call nurse will also be available 24 hours a day, 7 days a week, including holidays. Our phone number is 832-535-5018. Safe Side Hospice does not discriminate against any person on the basis of race, color, national origin, gender, sexual orientation disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment.
The quality of life for those we serve is enhanced through palliative and specialized supportive care designed to meet the physical, psychosocial and spiritual needs of the patients and caregivers. Hospice care is provided by an interdisciplinary team utilizing an approach to the care delivered to patients either in their own home or extended care facility; working cooperatively with area health care providers and other community resources.
Safe Side Hospice strives to provide care to all who are eligible and need home hospice care irrespective of ability to pay.
OUR MISSION
To provide quality hospice care to patients with a limited life expectancy, as well as, support to their caregivers.
OUR PROMISES
Negative Conduct
An employee or contracted staff employee of Safe Side Hospice will report any suspicion of or actual abuse, neglect, exploitation or reportable conduct identified. The agency will initiate an investigation of any known or alleged acts of abuse, neglect, exploitation, or reportable conduct immediately upon receipt of the allegation. If Safe Side Hospice has cause to believe that an employee, contract employee, or volunteer is responsible or involved in the allegation, the employee will be subject to disciplinary action or termination of employment. The contract employee will be subject to termination of the contract with the agency.
Drug-free Workplace
Safe Hospice maintains a drug-free workplace and takes all reasonable measures to ensure that drug use or drug-related activities by employees do not jeopardize the safety of our operations or adversely affect our patients, employee, the company or the communities in which we do business.
Your Privacy
Safe Side Hospice will protect the confidentiality of patients, families or caregivers. Only personnel involved in the care/service or supervision of care/service on specific patients will have access to patient information. Comments and conversations relating to patients made by physicians, nurses or other personnel are in confidential settings. It is the standard, acceptable and necessary practice to share information with other members of the team. The decision to share information is aided by the intent of the discussion.
Confidentiality
Safe Side Hospice personnel will maintain, as confidential, all medical records and information related to patients. We do not release information without written authorization from a patient or a patient’s representative. Only personnel involved in the care or supervision of care on specific patients will have access to patients’ medical records. Any release of information for purposes other than claims processing or as required by law or regulation must have a separate medical record release. Safe Side Hospice may release information to another health organization when the patient is under Hospice’s care. Appropriate information will be forwarded upon proper authorization. Safe Side Hospice allows patients visual access to the medical record at the office during regular office hours. All medical records are kept in a locked cabinet/room when not in use. Safe Side does not allow unauthorized individual access to these medical records. The only record permitted for removal from the office is the travel chart. The travel chart is under the protection and confidentiality of the professional using the chart and must be protected and secured from the view of others.